Accountancy & Finance

Credit Controller

Our client aims to provide high quality medical assessments, consultations, sickness absence management, travel health, drug & alcohol testing, well-being, health surveillance, occupational hygiene, training services, managed medical provision on & offshore and emergency topside & diving services.

The purpose of the role is to pursue the payment of outstanding invoices from customers by telephone and by letter and to prepare sales invoices for the company



  • The main activity of this role is to perform the credit control for the company: to manage the aged debt ensuring problems and disputes are identified at an early stage and resolved before the invoice becomes overdue; and to be able to report to the Finance Manager on the current status of all invoices when requested.

  • The secondary activity is to post cash receipts on a daily basis to ensure receivables ledgers are kept up to date

  • The role is also required to prepare and send out sales invoices for the company and deal with intercompany invoicing

  • The role also provides back up to the Finance Team as and when required

  • Any other duties as required by management and within the competency of the post holder


Qualifications and Skills Essential for the Role

  • Relevant experience in a credit control role within a fast paced environment

Competencies & Behaviours

Team Working

  • Cooperating with and respecting colleagues to exceed the sum of individual efforts

  • Is aware of how own performance impacts the performance of the team

  • Make a positive contribution to the team and the business as a whole

  • Builds rapport quickly with colleagues, so contributing to a positive team spirit


Health, Safety & Environment

  • Roles, responsibilities and authorities of managers and employees who manage, carry out or verify work activities are defined documented and communicated in order to facilitate effective safety, health and environment management

  • Take reasonable care for their own health and safety and for any people who might be affected by their acts of omissions

  • Observe safety rules and to use equipment provided in the interest of safety at all times and to cooperate with the company in matters of health and safety

  • Not intentionally or recklessly misuse anything provided for health, safety or welfare

  • Report all safety, health and environment accidents and dangerous occurrences whether persons are injured or not as documented in the the companies Accident & Incident Reporting Procedure

  • Report any shortcomings in the protection arrangements for health and safety or the environment to the line management


Customer Service

  • Creating the best possible experience for clients and their customers

  • Takes personal pride in providing a quality service to customers (either internal or external) to achieve targets

  • Uses appropriate questioning skills to understand the precise nature of the issue the customer is raising

  • Handles complaints fairly and objectively, staying calm under pressure

  • Follows all business processes, polices and systems to deliver agreed customer service level


  • The ability to listen, express and articulate information effectively

  • In larger group meetings, demonstrates the confidence to actively listen, participate and make a constructive contribution to the meeting

  • Exercises judgement in selecting an appropriate form of written communication to get their point across i.e. email, letter, report etc.

  • Displays positive body language in communicating with other either on a one to one, or group basis

Results Focussed

  • Getting the job done in an efficient way through effective time, task and financial management

  • Prioritises own activity and is methodical in carrying out their work

  • Is flexible, coping well with unpredicted changes to get the job done

  • Stays calm under pressure

  • Fully participates in projects teams when asked

  • Carries out their work effectively so individual and team targets are met

  • Reports any issues that may impact on business and financial performance to their Team Leader


  • Follow up with customers on status of sales invoice payments, identify disputes/problems and assist in resolution

  • Prepare monthly and weekly reports on status of all significant aged debt balances

  • Post cash receipts

  • Prepare sales invoices

  • Act as back up to Finance Manager as and when required

  • Perform intercompany invoicing process

  • Other ad hoc projects assigned by Finance Manager to assist in smooth running of department

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Full time

Your contacts

+44 (0)1224 894444