Administration & Support Personnel

Customer Service Administrator

 

Our client is looking for a Customer Service Administrator for a permanent position, located in Westhill.

  • Reporting to the Customer Service Manager, your main responsibility is to ensure client satisfaction is achieved and provide a high level of administration support.
  • You will be the first point of contact for clients with issues which involves co-ordinating remedial works with purchasers and nominated trades.

KEY RESPONSIBILITIES


  • You will be responsible for receiving calls from clients regarding maintenance required, recording a history of contact on the in-house database and coordinating any maintenance work required to ensure issues are dealt with in a timely and efficient manner.

  • Above all you will communicate with clients to ensure they are fully aware of the maintenance progress to their property. You will take ownership of all enquiries to the department; prepare and process invoices, timesheets and surveys, ensuring deadlines for completion are consistently met.

  • You will escalate and highlight feedback issues to the relevant department and ensure customer satisfaction is maintained.

EDUCATION, QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE


  • The successful candidate must have previous customer service experience, be highly organised, IT literate and have the proven ability to work under pressure and manage their own workload with flexibility. 

  • You will have excellent written and verbal communication skills as well as being confident, assertive and capable of displaying a professional manner at all times. 

  • As this role is responsible for being in regular contact with the maintenance and construction teams, an understanding of the build process would be advantageous.

  • You will contribute to a strong culture which strives to achieve 100% customer satisfaction and design excellence.

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Permanent

Westhill

Full time

Your contacts

+44 (0)1224 894444