Administration & Support Personnel

Customer Support Co-ordinator

Our client is looking for a Customer Support Co-ordinator for a contract position, located in Dyce.

 

To provide general assistance and support to the Outside Sales team to enable them to efficiently manage their sales account activities.

KEY RESPONSIBILITIES

  • Acquiring and developing product, Company and industry knowledge by self-tuition, working with Outside Sales and attending training courses that are identified
  • Assisting Outside Sales in exploiting and developing sales opportunities and maintaining a high Company profile
  • Processing and managing sales orders
  • Maintaining regular and frequent contact with customers as required by Outside Sales
  • Promoting and providing continuous and effective after-sales support
  • Liaising with other departments with regard to pertinent day to day operations and orders in hand. This will include progress reporting, monitoring of shipping / logistics, preparation and expediting of sales orders, shipping instructions, and invoicing
  • Participating in the on-call response system
  • Generating request documentation for procedures and service manuals, and liaising with service department and customers to ensure correct and timely availability of manuals / procedures
  • Sourcing drawings, technical information, and data as required
  • Liaising with Aftermarket on customer requirements for customer property or rental tools
  • Participating in sales order review meetings

EDUCATION, QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE

Minimum Requirement

  • Experience within a similar role
  • Good general IT skills including working knowledge of Microsoft Office
  • Good communication and interpersonal skills
  • Good administration and time management skills

Preferred Requirements

  • Experience in the Manufacturing sector
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Contract

Dyce

Full time

Your contacts

+44 (0)1224 894444